Customer Service Assistant

Position Summary

Join our team as our Customer Service Assistant! In this role, you will serve as a point of contact for our customers before, during, and after the sale. The Assistant will work closely with sales reps to bring closure to outstanding service-related issues. This position will also serve as backup to the receptionist and will be responsible for handling phone calls and performing various administrative tasks. Our family-owned company has over 100 years of history and quality USA-made manufacturing. We're looking for talented individuals to contribute to our growth and maximize your potential!

Monday-Friday | 8:00am-5:00pm

Committed to our workforce, H.E. Williams, Inc. offers an excellent benefit package for all full-time employees including:

• Team Incentive Program
• Health insurance – $10/week individual, $20/week family
• Dental insurance
• Vision insurance
• Life insurance at no cost
• 401(k) match up to 4%
• Paid time off
• 10 paid holidays

This job description in no way states or implies that these are the only activities to be performed by the employee occupying this position. Accomodation may be made to enable individuals with disabilities to perform the essential functions of the job. The employee will be required to follow any other job-related instructions and to perform any other job responsiblity required by his or her supervisor.

Position Responsibilities

• Assist Customer Service Representatives with order entry, edits, commission adjustments, territory disputes, debit reconciliations, and other administrative tasks.
• Effectively resolves problems, turning challenging situations into positive outcomes.
• Mail and Packages: Receive and distribute mail and packages to appropriate recipients.
• Greet Visitors: Welcome agents, customers, and employees as they arrive at the office.
• Visitor Assistance: Assist visitors with signing in, providing necessary information, and ensuring they are comfortable while waiting.
• Answer Phone Calls: Professionally handle incoming calls and direct inquiries to appropriate individuals.
• Security: Monitor and maintain security by following procedures and controlling access via the reception desk.
• Record Keeping: Maintain accurate records of visitor logs, phone calls, and other relevant information.

Position Requirements

• Must be enthusiastic with a positive can-do attitude and outgoing personality.
• Ask detailed questions and provide forward-thinking guidance.
• Must be self-motivated, self-directed, and willing to take direction.
• Must have demonstrated ability and proven background in excellent customer service.
• High school diploma or equivalent required; additional education or certification in office management preferred.
• Previous experience in a receptionist or customer service role preferred.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent Verbal and written communication skills.
• Strong organizational skills and attention to detail.

We offer an excellent benefit package including Health, Dental, Vision, Life Insurance, 401K and a Team Incentive Plan.