IT Operations Engineer
Position Summary
The IT Operations Engineer performs mid-level technical work across infrastructure, security platforms, and daily operations. Responsibilities include monitoring, patching, backups, vulnerability remediation, and Tier 2 support. The role also assists with network and server administration and provides operational coverage when the IT Operations Manager is out of office.
Monday-Friday | 8:00am-5:00pm
Committed to our workforce, H.E. Williams, Inc. offers an excellent benefit package for all full-time employees, including:
- Team Incentive Program
- Health insurance – $10/week individual, $20/week family
- Dental insurance
- Vision insurance
- Life insurance at no cost
- 401(k) match up to 4%
- Paid time off
- 10 paid holidays
This job description in no way states or implies that these are the only activities to be performed by the employee occupying this position. Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The employee will be required to follow any other job-related instructions and to perform any other job responsibility required by his or her supervisor.
Position Responsibilities
- Perform daily operational checks, monitoring, patching, and update troubleshooting
- Conduct backup audits and restore testing
- Assist with cabling, hardware deployment, and workstation/printer setup
- Maintain and update IT documentation
- Assist with firewalls, VPN, routing, switching, wireless, and VLAN tasks
- Support Windows Server, Active Directory, virtualization, and storage systems
- Execute tasks during maintenance windows and lifecycle activities
- Review and investigate security alerts
- Execute vulnerability remediation tasks
- Assist with security tool management and incident response
- Support user-focused security programs, including phishing tests and training
- Serve as Tier 2 escalation for Help Desk issues
- Troubleshoot endpoint, network, and access-related issues
- Escalate issues requiring architecture or managerial decisions
Position Requirements
- Associate’s degree in IT, Computer Science, or related field; or equivalent experience
- 2-5 years of experience in IT operations or systems support
- Experience with Windows systems, virtualization, networking, patching, monitoring, and backup tools
- Strong troubleshooting, documentation, and communication skills
- This position is deemed safety-sensitive
Desirable Qualifications
- Relevant certifications in networking, systems administration, security, or Microsoft technologies
- Experience with virtualization, cloud integrations, and enterprise management tools
Health & Safety Factors
- Job duties are primarily sedentary in nature, but may require physical ability to stand, walk, and perform repetitive motions for extended periods of time in a fast-paced work environment
- Must be capable of performing to the criteria presented in the position’s Job Analysis, including requirements for lifting, pushing, pulling, and carrying materials that vary in weight. Some tasks may require assistance of other persons and/or mechanical devices
- Must comply with all policies, regulations, and standard operating procedures, including proper use and care of Personal Protective Equipment, maintaining the work area and equipment, and demonstrating a proactive mindset for identifying and addressing safety concerns to ensure a safe working environment
- H.E. Williams, Inc. maintains a Drug and Alcohol Free workplace